- Services for Resilience and Access
We provide the practical tools and strategic advice humanitarian teams need to operate safely and effectively. Our services are designed to protect your people, secure your operations, and sustain your mission across the full operational lifecycle.
Modular training programmes designed for NGOs, INGOs, and implementing partners, reflecting real field experience. Training can be delivered in person, online, or through hybrid formats.
Key Modules Include:
Regional Context and Situation Analysis
Duty of Care and Risk Transfer
Partner and Third-Party Risk Management
Crisis Management and Incident Leadership
Security Risk Analysis and Scenario Planning
Gender, Inclusion and Security
Local Access Negotiation and Relationship Management
Psychological Resilience and Post-Incident Support
Advanced Trauma Response (Scenario-based)
Training of Trainers (ToT)
We also provide expert trainers and operational support to established HEAT (Hostile Environment Awareness Training) programmes in Jordan.
Advisory and operational support before, during, and after incidents. We strengthen organisational readiness and decision-making under pressure.
Key Features:
Crisis management framework development
Table-top exercises and leadership simulations
Real-time incident advisory and after-action reviews
Medical evacuation and insurance consultation
Coordination with host governments, UN, and cluster systems
Strategic risk analysis and scenario planning to guide mission design and decision-making, aligning operational goals with practical, safety-driven strategies.
Key Features:
Threat and vulnerability assessments
Mission and access planning
Scenario forecasting and contingency design
Risk-informed strategy workshops
Impartial technical consultation and quality assurance for communications, safety, and protection systems to ensure equipment is fit for purpose.
Key Features:
Evaluation of equipment suitability for mission profiles
Procurement and verification support
Communications and tracking system advisory
Ballistic and protective equipment testing and compliance review
Support for organisations navigating operational access across Gaza, the West Bank, Syria, Iraq, Yemen, Jordan, and the wider region.
Key Features:
Regional access mapping and analysis
Liaison with logistics and humanitarian bodies
Cross-border and cross-mission operational design
Stakeholder engagement and negotiation strategies
Up-to-date guidance on travel, deployment, and re-engagement planning (including for Gaza)
Support to strengthen the internal systems, governance, and culture that underpin safe and sustainable operations.
Key Features:
Organisational risk frameworks and policy design
Duty of care compliance and audit
Leadership coaching for security managers and focal points
Strategic advisory for operational continuity
Flexible surge capacity and locally-led solutions from our network of regionally-based experts, reducing the need for international contracting and travel.
Key Features:
In-region trainers, advisers, and deployable staff
Rapid deployment for field or policy-level missions
Contextual alignment, language familiarity, and cultural fluency
Guidance and technical support to protect information, communications, and digital systems, including the safeguarding of sensitive beneficiary data.
Key Features:
Cyber security awareness and staff training
Secure communications and data management practices
Risk assessment for digital platforms and remote-working tools
- Humanitarian Principles at the Core of Our Work
Ensuring that assistance and expertise are provided with the goal of relieving suffering, protecting lives, and maintaining dignity.
Acting impartially, ensuring that professional decisions are free from political, religious, or ideological influence.
Prioritizing need alone, without discrimination, ensuring that all work benefits those most at risk and in need.
Operating autonomously from external agendas to maintain professional integrity and commitment to humanitarian values.
Download Our Service Brochure
For a detailed overview of our services from risk analysis and training to crisis management and regional access advisory; please download our brochure.
- Our approach
Rooted in Proximity
We help organisations to operate safely, meet their duty of care obligations and sustain access in uncertain settings. Our approach is guided by humanitarian good practice, recognised international standards and many years of field experience within the NGO and coordination community.
Unlike many external providers who design and manage programmes from distant capitals, WillowFlow’s work is rooted in proximity. Our team lives and operates in the same environments as our partners. This gives us a sharper understanding of local conditions and allows us to respond quickly and practically to changing realities.
Our international and national specialists are "in and of the region," living and operating directly within the same complex environments as our partners, including Gaza, the West Bank, Syria, Iraq, and Yemen.
This proximity provides a more accurate, real-time understanding of local conditions, which is a distinct advantage over providers managing programmes from distant capitals.
Being on the ground allows us to react immediately and practically to changing realities, ensuring our support is always relevant, timely, and effective.
Why WillowFlow?
- In and of the Region: We bring together international and national specialists directly involved in humanitarian operations.
- Proximity and speed: Our teams are already present in the region, enabling deployment within hours rather than days.
- People of the Region: We work with Arab and other regional professionals whose languages and cultural understanding strengthen access and trust.
- Practical Expertise: Our methods are developed through mission-level field experience, not just theory.
- Comprehensive Service: We deliver training, advisory, crisis response, equipment assurance, and cyber security as one continuum.
- Training Leadership: We provide expert trainers, ToT pathways, and operational support to HEAT programmes across the region.
- Trusted by Humanitarians: We understand how NGOs operate, the pressures they face, and the contexts in which they work.
Speak With Our Regional Specialist
To discuss your specific operational needs or for immediate support, please contact Peter:
Related Insights
